Careers & Employment

Employment is a cyber security/ internet safety business in strong growth. To meet very high expectations from customers worldwide, we constantly look to reshape, improve and expand our team. We actively seek new team players right here at BeSecureOnline, so if you believe you are the star we didn’t know we were looking for, then please apply for the position's below or send us a general application. Please don't email however applications and instead apply online.
Thank you;


Location: Co Wicklow - Department: Technical Engineering

EMAIL [email protected]
Reference ENT/8976 - Please attach current resume incl. address. If applying from overseas, please let us know.

BeSecureOnline seeks an IT Help Engineer for a growth-oriented support role based in Dublin - Role is Hybrid

12 Month Contract

Duties Include:

  • Provide premium phone, email and remote support for customer to diagnose and resolve technical issues.
  • Perform basic triage to ensure the best resolution.
  • Keep the client appraised of all issues throughout the process.
  • Take an active part in team conference calls.
  • Logging calls (tickets) and keeping records of customer queries
  • Take an active interest in upskilling, identify training opportunities.
  • Proactively engage with clients to make issues resolved. 
  • Keep Service Delivery Manager and team members informed of activities.)
  • Update timesheets on a daily basis

Skills Required:

  • Speak English clearly and good written skills (email) 
  • Know the business impact of ICT Systems and devices
  • Follow & work through all issues to customers' satisfaction
  • Enjoy and thrive working under pressure
  • Ability to perform service desk admin functions to a high standard
  • Good analytical and problem-solving skills
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Willingness to learn and grow
  • Professional and flexible attitude

Business Competencies:

  • Excellent written and oral communication skills
  • Excellent teamwork and interpersonal skills.
  • Proven ability to organise work with an organised manner
  • Self-starter with a willingness to take responsibility
  • The ability to interact with key stakeholders in a professional manner

BeSecureOnline specializes in ICT solutions and managed services.. We have unrivalled vendor relationships. 

  • We are always happy to hear from you

    We always respond within 24 hours

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    The Benefits

    ► Paid Family Insurance
    ► 27 Days Paid Leave
    ► Full / Part Time
    ► Home or Office Based
    ► Laptop, Phone, Devices Provided







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