Frequently Asked Questions

VIRUS Protection – Why bother?

Malicious Viruses attack phone, laptops & desktop everyday

Online crime & Virus attacks are on the rise

This is criminal and you need to protect yourself, your device & family

A virus can destroy all of your photographs, files & data

What can you do about it


Always make sure your web browser is updated to the latest version, use a firewall. Download programs from reliable websites you trust and always surf the web using a standard user account, rather than your administrator one. Antivirus (or anti-virus) software is used to safeguard a computer from malware, including viruses, computer worms, and Trojan horses. Antivirus software may also remove or prevent spyware and adware, along with other forms of malicious programs. 

Why should I purchase Anti Virus software when there are free ones


First the explanation, what does antivirus do? 

Anti-virus software set of computer programs that prevent, search for, detect and remove software viruses and malicious software like worms, Trojans, Adware, and more. You won’t know how painful it is until you get hit badly and then you will wish you had done something about it. 

It’s urban myth that Apple users are exempted from this owing to Apple's incredible technology. Fact, Apple products including iPad & MacBook's are just as vulnerable. Always be sure you have the best, up-to-date internet antivirus security software installed to protect your computers, laptops, tablets and smartphones. 

The bombardment is constant, with anti-virus companies update their detection tools constantly to deal with the more than 60,000 threats pieces of malware created daily. Some years it was described as being similar to jumping in the deep end of a pool with out being able to swim. 


Free antivirus software usually searches your computer using signature-based to detect patterns of data that is known to be related to already-identified malware. Some antivirus companies sell your data to make a living which clearly doesn’t make sense. 

Paid antivirus software usually include heuristics to catch new, or zero-day threats, by either using genetic signatures to identify new variants of existing virus code or by running the file in a virtual environment (also called a sandbox), and watching what it does to see if it has malicious intent. 

Germany’s AV Test recently conducted a 5 year performance analysis and found the Bitfender, F Secure SAFE and Kaspersky to be most reliable from 30 brands tested. Special commendation was made to F Secure SAFE among these three. AV Test recommends that despite the cost people use paid for anti virus. Virus designers, however, usually test their malicious code against the major antivirus types of malware, specifically ransomware, use polymorphic code to make it difficult to be detected by antivirus software. Besides using antivirus software to keep your computer safe and running smoothly, it is also always a good idea to be proactive: make sure your web browser is updated to the latest version, use a firewall, only download programs from websites you trust and always surf the web using a standard user account, rather than your administrator one. 


  • Scan specific files or directories for any malware or known malicious pattern. This is usually ease to find.  
  • Set your to schedule scans to automatically run for you 
  • Allow you to initiate a scan of a specific file or of your computer, or of a CD or flash drive at any time. 
  • Remove any malicious code detected –sometimes you will be notified of an infection and asked if you want to clean the file, other programs will automatically do this behind the scenes. 
  •  Show you the ‘health’ of your computer

Being a parent in the Digital Age Pt 1

Naturally parents want the best for their kids And as such the internet presents new challenges to parents. We have to embrace and protect in equal measure. Features such as ‘find my teenager/kid/phone’ & ‘safe browsing’ are part of that.

Guidelines for the under 6’s

  • Less than 2 hours a day and under adult supervision
  • No downloads, installs or purchases
  • No Google, Yahoo, Youtube access
  • Just games, sites and apps approved by Parents
  • Close anything you don’t like
  • No email account & No social media

Guidelines for the under 7 – 11 year olds.

  • Homework before fun.
  • No more than 2 hours per day.
  • Consoles, TV, Tablets & Phones closed by time agreed
  • Facebook, Snapchat operated with a responsible adult
  • Parents as a friend in social media
  • Do not share details with strangers & Never ever agree to meet a stranger you meet online.

Guidelines for the under 12 – 16 year olds.

  • School work first, limit your Games, TV, Online time to 2.5 hours per day & finish everything at an agreed time on school nights.
  • Use the internet wisely, use web filtering & close disturbing pages
  • Agree sensible rules for new purchases, social media accounts.
  • Don’t respond to people you don’t know & never meet them
  • Please don’t share personal information, pictures, credit card details with anyone.


Being a parent in the Digital Age Pt 2

Being a Digital Age Parent.

No different to being a parent any other day of the week. The Digital age requires training and learning just as toddlers have to be taught how to cross the road.

Show them how.

Kids love technology, why wouldn’t they? They will most likely learn everything faster than you learn from them and about them. Talk about what they see and enjoy the experience together.

Watch over them but don’t spy.

Once you show them and discuss the rules, let them get on with it. Kids hate being watched. SAFE does not allow you to spy on them either.

Keep Talking

Always stay in touch, the internet and its surprises are not going away. If you are open and active your children will share their experience good and bad with you. Which is great.

Set the boundaries & keep to them.

Please keep talking to your kids, explain it carefully and clearly. You can’t be there all the time, help them to make the right decisions while you are not there. SAFE will help you.

Make Rules visible.

Children are more likely to follow rules right in front of them and clearly explained. Write them down.

Yellow Card, Red Card

A yellow card offense means one more chance for one day suspension. Red card is a one or two day suspension. No internet, no devices, no phones. Amend and change to suit circumstance.

It’s not too late

Being a parent isn’t easy but you need to stick with it. Guide your children and agree opun some rules for their digital health.

Give them the Tools.

Keep them safe with SAFE. Show them how to enjoy, be creative, social, explore the world and the web.


What does F Secure SAFE do?

  • Protects all your devices with one service
  • Simple and quick to install
  • The worlds best protection PC, Mac, smartphone, FACT!
  • Stay safe from online threats with automatic protection
  • Protect your children online with Parental Control
  • Full Browsing Protection
  • The best Online banking Protection in the world
  • Protects personal data in the vent mobile device is lost or stolen
  • Manage your security and locate your missing devices through an easy-to-use personal portal

Advice on Cyber Crime

The following are list of agencies involved with internet safety in Europe, UK & Ireland.
Some of these are directly responsible to Government for ensuring internet safety, others provide general tips and advise for safer internet use for Children, Teenagers and the rest of us.
We believe that Senior Citzens don’t receive enough attention and support at this vulnerable stage of their lives. Common sense suggests that Seniors consider using Anti Virus, Safe browsing, Banking & Shopping




Reporting Cyber Crime

Call the Police To report a cybercrime iplease contact your local police service.

If you have been the victim of cybercrime, contact Action Fraud.

Regional Organised Crime Units (ROCUs)

Other Supporting Forces

Rep Of Ireland.

Same as UK, Contact the Garda in the normal way.
Garda Cyber Crime

Senior Citzens, Advise for Online

With 70% of seniors going online daily for:  
  • Banking 
  • Pensions 
  • Facebook 

Guess what, seniors are buying iPhones and laptops with same enthusiasm at everyone else. Seniors have a lot more to loose than others online in terms of Banking and potential fraud. 


There are risks associated with being online, and, sadly, many scammers target senior citizens. 

Seniors should be wary of the following types of emails, websites, or social media messages that:

  • Offer "free" gifts, prizes or vacations, or exclaim, "You're a winner!"
  • Offering discount prescription medications or other "can't miss" deals.
  • Appear to be from friends or family members, but the message is written in a style not usually used by that person, has numerous misspellings, or otherwise seems unusual. This is an indication your friend or family member's account may have been hacked.
  • Appear to be from official government agencies, such as Social Security Administration, or banks, requesting personal information.
  • Set ultimatums such as "your account will be closed," or "the deal will expire" to create a sense of urgency, and trick the victim into providing personal information.

Cyberbullying of Senior Citizens 

 Cyberbullying (mostly through e-mail) of our elders takes many forms, for example:

  • Emotional and ferocious abuse with rage, threats, accusations, and belittling comments, often followed with periods of silence or ignoring the victim.
  • Banking and Financial threats. Inducing elders into providing access to accounts
Sadly Senior bullying often includes a family members and particularly older less robust seniors may not even realise they are subject to bullying.


Keep a Clean Machine 

  • Keep security software current and updated: Have the latest security software, web browser and operating system installed on your computer. Enable the auto-update feature to ensure you have the most up-to-date security, if that's an option. 
  • Protect Wireless Network: Ensure your wireless router requires a secure password. 

Protect Your Personal Information 

  • Make passwords long, strong and unique. You have should have a different password for each online account, using a combination of upper and lower case letters, numbers and symbols. 
  • Be Wary Banks, charities, universities, companies, etc., - will not ask for personal information via email. Be wary of requests to update or "confirm" your information. 
  • Post with caution: Be very careful not to share personal detail Age, circumstances, naming friends online etc. Using major reputable sites. 
  • Protect Wireless Network: Ensure your wireless router requires a secure password. 
  • Own your online presence. Use privacy settings work on social networks and websites you frequent. Set them to your comfort level of sharing. And switch off Advertising tracking 
  • YouTube. It’s a tremendous source of information and how to video particularly in setting up and managing computers, iPhones. For example ‘Switch off tracking on MacBook or laptop’

F-Secure Support

When you buy or renew your license, please feel free to use the support services. Details for contacting them as follows


Services are as follows web chat, web form, phone and community.

Telephone support 09.00 -18.00

UK No. +44 (0)208 822 3632.

Contact Us


6 Parklands Office Park

Southern Cross Road,


Co. Wicklow

Tel: +353 (0)1 908 1588

Email: info@besecureonline.co.uk


55 Pimlico Road,




Email: info@besecureonline.co.uk

Best Antivirus in the world

Four years straight 2012, 2013, 2014, 2015

AV TEST, Germany/February 2015

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